Privacy Policy

Who we are

Glowé by TNG ("we", "us", "our") is a small independent studio. This policy explains what information we collect when you visit glowe-by-tng.lovable.app or buy from us, and what we do with it.

Information we collect

• Order & account info: name, email, shipping/billing address, and phone number, provided at checkout.
• Payment info: processed directly by Shopify Payments and its payment processors. We never see or store your full card details.
• Device & usage data: IP address, browser, device type, pages viewed, and referrer, collected via cookies and similar technologies.
• Communications: messages you send us and any marketing preferences you set.

Cookies and analytics

We use the following categories of cookies:

• Essential. Required to keep your cart, remember your consent choice, and complete checkout. These cannot be turned off.
• Analytics. Shopify's built-in analytics helps us understand aggregate traffic, product views, and checkout performance so we can improve the store.

When you first visit, our cookie banner lets you accept or reject non-essential cookies. You can change your choice at any time by clearing this site's storage in your browser.

We do not currently use third-party advertising pixels (e.g. Google Ads, Meta Pixel, TikTok Pixel). If that changes, we will update this policy and re-prompt you for consent.

How we use your information

• To process orders, payments, shipping, and returns.
• To send order confirmations, shipping updates, and customer support replies.
• To improve our website, products, and packaging.
• To prevent fraud and comply with legal obligations.
• To send marketing emails only if you opt in — you can unsubscribe from any email at any time.

Who we share it with

We share the minimum necessary data with trusted service providers who help us run the business:

• Shopify — storefront, checkout, order management, and analytics.
• Shipping carriers — to deliver your order.
• Lovable — website hosting.
• Authorities — where required by law.

We do not sell your personal information.

Your rights

Depending on where you live (e.g. EU/UK GDPR, California CCPA), you may have the right to access, correct, delete, or export your personal information, and to object to certain processing. Email us to make a request.

Retention

We keep order records for as long as needed to fulfill orders and meet tax and accounting obligations. Marketing data is kept until you unsubscribe.

Contact

Questions or requests? Email hello@glowebytng.com.